Returns & Exchanges
At ZENTS, we want you to be completely satisfied with your mindful beauty products. If you are not entirely happy with your purchase, we offer a 30-day window for returns and exchanges on items in their original condition.
Initiate Your Request
Contact our concierge team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is well-protected to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing